Technical Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Ticket Response Guarantee

  • All your support requests will be attended to in maximum sixty minutes after the support ticket or e–mail has been submitted. If your case requires further assistance from a sysadmin, we’ll direct the support ticket or the e–mail to the person in charge then leave a note to notify you that more time will be needed for finding the best solution. And if you order our Administration Services package, all of the server administration tasks included there will be completed whenever you choose.

  • Top quality support service

  • An Excellent Customer Care Service

  • We will be online for you 24/7 to reply to any enquiries that you may have about our Online Control Panel or any of the apps that we have pre–installed for you on the dedicated web hosting server. If you also require assistance tackling server admin procedures, you can take a glance at our Administration Services package, which includes backup hard drive storage space, weekly Operating System updates, server monitoring and rebooting procedures, as well as troubleshooting and installation services

  • Intuitive help center

  • A User–Friendly Help Area

  • Each Linux dedicated servers hosting package includes our charge–free Online Control Panel, which sports a circumstantial knowledgebase plus a selection of instructional video tutorials. Whenever you need assistance while working with the Online Control Panel, just hit the Help or Videos buttons located in the upper right corner.